Refund policy

Welcome to boujee's Exchange Policy. We want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.

Important Notice

boujee does not offer refunds or returns.

We only offer exchanges under the conditions mentioned below.

Eligibility for Exchange

To request an exchange:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags must be attached.
  • The exchange request must be made within 7 days of receiving the order.
  • Proof of purchase (order number or receipt) is required.

Exchange Process

  1. Contact us via WhatsApp or email within 7 days of receiving your order.
  2. Share your order details and reason for exchange.
  3. Our team will review your request and provide the return address.
  4. The customer is responsible for sending the item back to our provided address.
  5. Once the item is received and passes inspection, the exchange will be processed.

Email: BOUJEESTORE2024@GMAIL.COM

WhatsApp: +92 335 5204111

Non-Exchangeable Items

We do not accept exchanges for:

  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items without original tags or packaging.
  • Sale, discounted, or promotional items unless they arrive defective or incorrect.

Shipping Policy for Exchanges

  • If you receive a defective, damaged, or incorrect item, boujee will cover the shipping cost for the replacement item.
  • If the exchange is requested due to size issues, change of mind, or personal preference, the customer is responsible for all shipping charges involved in the exchange process.
  • Customers must send the item back to the address provided by our support team.

Important Notes

  • No refunds are offered under any circumstances.
  • All exchange requests are subject to product inspection.
  • Exchange approval is at the discretion of boujee after verifying the condition of the returned item.
  • boujee is not responsible for parcels lost or damaged during transit when returned by the customer.

Contact Us

For any exchange-related queries, please contact us:

Email: BOUJEESTORE2024@GMAIL.COM

WhatsApp: +92 335 5204111